Complaints Procedure

4 New Square Chambers is committed to providing the highest standards of client service at all times. However if you are dissatisfied with the service you have received, you are invited to let us know as soon as possible so we can offer assistance and try to resolve the matter.

Click here to view our Complaints procedure.

This document sets out the details of our complaints procedure for clients. Clients may also contact the Legal Ombudsman Service, an independent body which deals with complaints about lawyers. However, they will only investigate a matter after it has been investigated by Chambers. We therefore encourage you to contact us in the first instance so that we have an opportunity to resolve the matter.

In addition, you are entitled to bring your complaint to the Legal Ombudsman if you have not received an outcome from Chambers within eight weeks of your written complaint.

In exceptional circumstances, we may be able to investigate complaints referred to us by individuals who are not clients and this will depend on the circumstances. In general, those who not clients should contact the Bar Standards Board (BSB) details of which are at the end of this document.

As recommended by the Bar Standards Board (BSB), the 4 New Square Chambers Complaints Procedure follows the procedure of the Legal Ombudsman.

Please follow the links below for copies of our complaints procedure in accessible formats:

• Large Print
• Audio 

Should you require a copy of our complaints procedure in any other format such as braille please contact Lizzy Stewart who will arrange for this to be provided to you.